We want you to be happy with your order. Because nearly everything we sell is custom decorated with your logo or artwork, our return rules depend on whether the item was personalized. Please read this policy before you place an order. It applies to every purchase made through brandedcorkcicle.com.
Questions? Contact us at returns@drivemg.com, Monday–Friday, 8AM - 5PM PST.
| Item type | Can it be returned? | Window | Who pays return shipping | Refund method |
|---|---|---|---|---|
| Custom decorated products (printed, embroidered, engraved, or otherwise personalized) | No, final sale once you approve your proof | N/A | N/A | N/A |
| Blank / undecorated products (no logo applied) | Yes, if unused and in original packaging | 30 days from delivery | Customer | Original payment method, less a 20% restocking fee |
| Damaged, defective, misprinted, wrong, or short-shipped items | Yes, always | 10 calendar days from delivery | Branded CORKCICLE (we send a prepaid label) | Reprint, replacement, or full refund: your choice |
| Samples and pre-production samples | No | N/A | N/A | N/A |
| Orders cancelled before proof approval | Yes, cancel for a full refund | Any time before you approve the proof | N/A | Original payment method |
We do not sell digital goods, downloads, or subscriptions, so no digital-product or subscription-cancellation terms apply.
Returns are accepted from customers in the United States only.
Every decorated order is manufactured to order specifically for you. Once your artwork is applied, the product cannot be resold, restocked, or returned to our supplier.
Your order becomes non-returnable and non-refundable at the moment you approve your proof. Approving a proof authorizes us to purchase materials and begin production, and hard costs (screens, plates, digitizing, tooling, blank goods) are incurred immediately.
This means we cannot accept returns, exchanges, or refunds on decorated goods for reasons including, but not limited to:
If you waive your proof to speed up production, your order is not eligible for return or refund based on the appearance of the finished decoration.
This exclusion does not limit your rights if something is actually wrong with the order. See Section 3.
If you purchased blank goods with no decoration applied, you may return them within 30 days of the delivery date provided that:
Approved blank returns are refunded to the original payment method, less a 20% restocking fee and less original shipping and handling charges. You are responsible for return shipping costs. We recommend a trackable, insured method; we cannot refund items that do not reach us.
Closeout, clearance, discontinued, and special-order blank goods are final sale and are identified as such at the time of purchase.
We stand behind our work. If your order arrives damaged, defective, misprinted, materially different from the approved proof, or short of the quantity invoiced, we will make it right.
Inspect your order as soon as it arrives. Report any problem to returns@drivemg.com within 10 calendar days of delivery, and include:
Once we confirm the issue, we will (at your choice) reprint the affected items, ship replacements, or issue a full refund of the affected items to your original payment method. We pay all shipping costs on these claims, including a prepaid return label if we ask you to send items back. There is no restocking fee on a defect or error claim.
Please note two industry-standard conditions that are not treated as defects:
Freight damage must also be noted on the carrier's delivery receipt at the time of delivery whenever it is visible.
Our returns address is:
Drive Marketing Group
Attn: Returns
20475 SW Avery Ct
Tualatin, OR 97062
Once we receive and inspect an approved return, we issue your refund within 5 business days. Refunds go back to the original payment method used at checkout; we cannot refund to a different card or account. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.
For approved claims on damaged or incorrect goods, we can issue the refund as soon as the claim is confirmed. We do not always require the product back.
Original shipping and handling charges are refunded only when the return is the result of our error.
We do not offer exchanges on decorated products, including size exchanges, because each piece is made to order. Blank goods may be returned under Section 2 and a new order placed.
Nothing in this policy limits any rights you have under applicable state or federal consumer protection law, including any rights regarding goods that are not as described.
We may update this policy from time to time. The version posted on brandedcorkcicle.com at the time you place your order is the version that applies to that order.
Drive Marketing Group, LLC
Drive Marketing Group
Attn: Returns
20475 SW Avery Ct
Tualatin, OR 97062
returns@drivemg.com